What does quality management mean in concrete terms?

- The treatment procedures are laid down in a quality management manual and guarantee a smooth process with short waiting times and low complication rates.

- The care of our patients before, during and after the treatment takes place in a pleasant and courteous atmosphere.

- The examinations are documented and archived according to QM guidelines and all take place in the rooms of the Augen-Laser-Klinik Lohr.

- All examination and treatment equipment used has the best possible technical equipment, the reliability and accuracy of which is guaranteed by service and maintenance contracts.

- A ventilation and air conditioning system in accordance with DIN 1946 Part IV filters the air in the operating theatre - germs and dirt are thus extracted from the air in three stages and guarantee perfect climatic conditions.

- Devices that are dependent on the power supply also have an independent emergency power supply for safety reasons so that treatment can be completed in the event of a power failure.

- Continuous monitoring of OR results and patient satisfaction through patient surveys and statistical evaluations of examination results.

- And last but not least: highly motivated stuff who are constantly trained at specialist congresses and further training courses.

Certificates

Certification by TÜV Rheinland

Logo TÜV Rheinland- Germany

The entire Lohr Eye Clinic is certified according to DIN ISO 9001 : 2015 by TÜV Rheinland (Germany).

During the annual audits, the functionality of our management system is randomly tested by a trained auditor. This applies in particular to the conformity of the work processes with the standard requirements and the descriptions in the management system documentation. We also take into account the special features of our business activities and the applicable requirements of laws and official regulations with regard to hygiene, occupational health and safety, etc. and other higher-level documents.
TÜV Rheinland Certificate of the Eye Laser Clinic Lohr 2019

OcuNet member

Ocunet

Quality in the eye

The OcuNet Group is a group of large ophthalmic surgical centers. For example, together they perform about 10% of all cataract surgeries. The spectrum also includes glaucoma surgery, strabismus surgery, retinal and vitreous surgeries. Surgery for the treatment of ametropia is performed in laser centers such as the Lohr Laser Eye Clinic. In the interest of optimal patient care, the ophthalmologists affiliated to the OcuNet Group implement joint quality projects that go far beyond the legal requirements.

Structure and process quality

OcuNet institutions - centres as well as practices - jointly implement cross-institutional quality standards. The relevant quality standard is DIN EN ISO 9000:2015, which is increasingly used in medicine. A patient who is treated in a certified medical OcuNet facility can be sure that the quality of the organisation, processes, structures and workflows is constantly monitored and optimised. And, of course, patient wishes are taken into account in all considerations.

Further informations:https://www.ocunet.de/de/zentren/ocunet-zentren/augen-lohr-mvz.html

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Quality Managment, Certificates